Fulfillment takes place Monday thru Friday, not including holidays or office closures. If you placed your orderbefore 10 am MST on a weekday (Monday – Friday)we make every attempt to process your order the same day. Orders placed between Friday and Monday morning before 10 am MST are expected to ship on Monday. Orders placed after 10 am MST are expected to ship next business day. Extenuating circumstances may apply to expected fulfillment timelines.
We provide a FREE shipping label when exchanging any item in your order.
If you're requesting a refund back to your original payment method, we charge a $5 shipping fee for using our shipping label. The amount will be deducted from your refund. If you request store credit the $5 shipping fee will be waived, and you will receive your full value on an e-gift card.
After you have submitted your return, we will email you a label to use. Please print the label and secure it to your package. Our shipping bags are reusable and can be resealed by using the adhesive strip at the top of the package.
Items in this collection have been discontinued and will not be restocked. These items are not eligible for return or exchange and are final sale, no exceptions. Please make sure you know your size before ordering.
Pactimo will replace or repair any garment to restore the original function without charge for the lifetime of the garment. If the product is no longer available to replace, we will issue store credit.
Do you ride in Pactimo and have a passion to help promote our brand, our community involvement and our commitment to grow interest in our sport?