Returns, Exchanges & Warranty
Returns/Refunds
We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached.
All returns must be made within 30 days from receipt. Excludes all final sale items.
Please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s') amount, less the original shipping costs. You will receive an email notification when your credit has been processed.
We will provide a prepaid USPS return label for all returns.
Start Your Return »
Exchanges
We will gladly exchange your purchased garment for the same item in a different size or color so long as it is unworn, unwashed and in new condition with the tags attached.
All exchanges must be made within 30 days from receipt. Excludes all final sale items.
For exchanges, please note that we do NOT hold or save items in our current inventory. If you want to speed up the process, feel free to purchase the items you'd like and then return the original items for a refund. If we are out of stock on the item(s) being exchanged, we will issue a refund.
SHIPPING ON EXCHANGES IS PAID BY PACTIMO. You will be provided a prepaid USPS return label via email.
If you decide to cancel your exchange for a refund, the amount of the prepaid return label will be deducted from your refund.
Please allow 3-5 business days upon arrival of your exchanged item(s) for us to process your exchange and for the new item(s) to be shipped.
Start Your Exchange »
Cancellations
Once your order is placed, we cannot guarantee cancellation or an order edit. Please contact help@pactimo.com immediately to request your change including essential information. Assuming we are unable to meet your request, please treat your order like a return or exchange.
Repairs/Warranty
Pactimo merchandise has an extended two-year warranty from the date of purchase to the original owner against defects in materials and workmanship barring normal wear and tear.
Pactimo will replace or repair any garment to restore its original function without charge. If the product is no longer available to be replaced, we may replace it instead with a like-product.
We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible. As such, we stand by our commitment to repair or replace defective garments. However, please remember that all good things must come to an end, including your most beloved garments. (For example, no chamois can last forever.) Therefore, our warranty does not include product failures resulting from normal wear, misuse, improper care, or accidents. Normal wear includes the inherent deterioration of materials and colors over a prolonged time and/or with heavy use. Additional examples include abrasion marks, thinning materials and fading logos.
If you have a warranty claim, please send a photo (or multiple photos) to help@pactimo.com with the subject heading “Warranty Claim” and your Order #. Make sure to also include a detailed description of the issue you are experiencing.
We will have one of our representatives reach out with additional instructions.
If you are asked to send back your garment(s), we request they are washed and cleaned. If not, we cannot process the item(s) and will send them back to you. After we receive and process your warranty claim (3-5 business days), it may take up to 2 weeks to repair, reship and have your item(s) delivered. Our turn-around time may vary depending on the season.
Shipment costs must be paid by the shipper. We recommend purchasing insurance as we are not liable for items lost during transit.
Please return the warranted items to:
Pactimo
Attn: Warranty Dept.
3033 S Parker Rd #606
Aurora, CO 80014
Be sure to include your contact information (name, address, phone number, email address) along with a description of the product defect.
For questions, contact the following:
Custom Customer Service
help@pactimo.com
877-291-6238
