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Returns & Repairs

Information on this page should help you with returns and exchanges

If you need additional assistance, please contact us at pactimoshop-cs@pactimo.com
877-291-6238

Return Process

  • Enter your Order # and Email Address to pull up the order and begin the return process.
  • If you are requesting an exchange, please indicate desired size in the comments field.
  • Please allow 1-2 business days for an the return merchandise authorization (RMA) to be approved. Once approved you'll receive an email with your RMA #.
  • Please include RMA # on shipping label or package
  • Once you have submitted your Return Request, please send your garment(s) to the below address.

    Return item(s) to - 

    Pactimo
    Attn: Returns
    RMA #
    6535 South Dayton St. Suite 3005
    Greenwood Village, CO 80111

    Please allow up to 3-5 business days from the time we receive your return to process.

Exchanges

  • Due to the seasonality of merchandise, there's a slight chance that we may not be able to accommodate all exchanges. We will always do our very best to get you the gear you’re looking for 
  • If you require a different item (not size) or color place a new order to make sure you receive the item you desire while it’s still available; your credit card will be credited for any item(s) that you return to us (see above for return details).

Return Shipping

  • Packages must be returned pre-paid: C.O.D. Deliveries will not be accepted.
  • We cannot be responsible for items that do not arrive at our facility.

Repair Policy Overview

  • Pactimo merchandise has a lifetime warranty, baring normal wear and tear. 
  • We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible.  As such, we stand by our commitment to repair or replace defective garments. Some typical repairs may include the replacement of a faulty zipper or fixing split seams.
  • Contact us if you have a garment that you feel has underperformed. 
  • See Lifetime Warranty for more information.

Return & Exchange Policy Overview

  • Unused Merchandise may be returned with the original tags attached along with a copy of the packing slip, invoice or sales receipt. 
  • Returns are accepted up to 60 days from the date of purchase. A credit will be issued to the original credit card for the item(s) amount, less shipping. You will receive an email notification when your credit has been processed. 
  • Standard bank processing time is 3-6 business days for a credit to be reflected in your available balance once you have received the email notification.
  • Pactimo does not provide return labels for exchanges or returns.

Help

If you have any questions on your return:

Customer Service
pactimoshop-cs@pactimo.com
877-291-6238
Monday – Friday between 9 am and 4 pm Mountain Time 

 

 

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