We are happy to accept your returned garment so long as it is unworn (of course you can try it on!), unwashed and in new condition with the tags attached.
All returns must be made within 30 days from receipt. Excludes all final sale items.
Please allow 3-5 business days upon arrival of your returned item(s) for us to process your return and for your refund to occur. A credit will be issued to the original credit card for the item(s') amount, less the original shipping costs. You will receive an email notification when your credit has been processed.
We will provide a prepaid USPS return label for all returns.
We will gladly exchange your purchased garment for the same item in a different size or color so long as it is unworn, unwashed and in new condition with the tags attached.
All exchanges must be made within 30 days from receipt. Excludes all final sale items.
For exchanges, please note that we do NOT hold or save items in our current inventory. If you want to speed up the process, feel free to purchase the items you'd like and then return the original items for a refund. If we are out of stock on the item(s) being exchanged, we will issue a refund.
SHIPPING ON EXCHANGES IS PAID BY PACTIMO. You will be provided a prepaid USPS return label via email.
If you decide to cancel your exchange for a refund, the amount of the prepaid return label will be deducted from your refund.
Please allow 3-5 business days upon arrival of your exchanged item(s) for us to process your exchange and for the new item(s) to be shipped.
Pactimo merchandise has a lifetime warranty, baring normal wear and tear.
We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible. As such, we stand by our commitment to repair or replace defective garments. Some typical repairs may include the replacement of a faulty zipper or fixing split seams.
If you have a warranty claim, please upload a photo (or multiple) and send it to email@example.com with the subject heading “Warranty Claim” and Order #XXXXX. Please also include a detailed description of the issue you are experiencing. Please note, repairs typically take 6-8 weeks.
We will have one of our representatives reach out with additional instructions.
Once your order is placed, we cannot guarantee cancellation or an order edit. Please contact firstname.lastname@example.org immediately to request your change including essential information. Assuming we are unable to meet your request, please treat your order like a return or exchange.