PACTIMO PRODUCTS PURCHASED DIRECTLY FROM PACTIMO OR AN AUTHORIZED DEALER ARE FULLY WARRANTED TO THE ORIGINAL OWNER AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP…FOR THE LIFETIME OF THE GARMENT!
If a product fails due to a manufacturing or materials defect, Pactimo will replace or repair to restore the original function without charge.
If the product is no longer available to replace, we will issue store credit.
This warranty does not include product failures resulting from normal wear, misuse, improper care, or accidents. Normal wear includes the inherent deterioration of materials and colors over a prolonged time and/or with heavy use. Examples are abrasion marks, thinning materials, and fading logos.
If you have a warranty claim, please upload a photo (or multiple) and send it to email@example.com with the subject heading “Warranty Claim” and Your Order #. Please also include a detailed description of the issue you are experiencing.
We will have one of our representatives reach out with additional instructions.
If you are asked to send back your garments, we request they are washed and cleaned. If not, we will send them back to you.
Shipment costs must be paid by the shipper. We recommend purchasing insurance as we are not liable for items lost during transit.
Pactimo is a Colorado company known for quality, reliability and unsurpassed customer service. Since 2003, we’ve shipped 2 million+ garments to Olympians, national champions, teams, clubs and individual cyclists around the globe. We hope you feel the inspiration of Colorado and our passion for cycling in everything we do.
Size & Fit Chart
Black Out Dates
Terms & Conditions
Returns, Exchanges & Repairs
Washing & Care Instructions
Help for Selecting a Jersey
Help for Selecting Bibs
Why Bib Shorts
Help for Selecting a Jacket
Help for Selecting a Vest
Recent Customer Reviews
All Help Topics
STORIES & MEDIA
Find us on Google+