If a product fails due to a manufacturing, materials defect or even after extended use, Pactimo will replace or repair to restore the original function without charge.
This warranty does not include product failures resulting from normal wear, misuse, improper care or accidents.
Please send all warranty returns directly to us at the address to the right. We recommend they be insured (as we are not responsible if lost in transit) and shipment costs must be paid by the shipper. We also request that products returned for warranty be washed and cleaned, or we will send them back to you.
Please return warranty items to:
Attn: Warranty Dept.
6535 South Dayton Street
Greenwood Village, CO 80111
Be sure to include your contact information (name, address, phone number, email address) along with a description of the product defect.
For questions, contact the following: