FREE DELIVERY on orders over £70

Terms and Conditions

Return Policy Overview

• Unused Merchandise may be returned with the original tags attached along with a copy of the packing slip, invoice or sales receipt.

• Returns are accepted up to 60 days from the date of purchase. A credit will be issued to the original credit card for the item(s) amount, less shipping. You will receive an email notification when your credit has been processed.

• Standard bank processing time is 1-2 weeks for a credit to be reflected in your available balance once you have received the email notification.

• Pactimo does not supply a return label.



• Due to the seasonality of merchandise, we are not able to accommodate all exchanges but will do our best to get you the gear you’re looking for.

• If you require a different item/ color/ size, please place a new order to make sure you receive the item you desire while it’s still available; your credit card will be credited for any item(s) that you return to us (see above for return details).

• Pactimo does not supply a return label.


Repair Policy Overview

• Custom and Retail Merchandise has a lifetime warranty, baring normal wear and tear.

• We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible. As such, we stand by our commitment to repair or replace defective garments. Some typical repairs may include the replacement of a faulty zipper or fixing split seams.

• Contact us if you have a garment that you feel has underperformed.

See Warranty Info for more information.


Return Shipping

• Packages must be returned pre-paid: C.O.D. Deliveries will not be accepted.

• Return items via FedEx – Insured, UPS - Insured, or Parcel Post - Insured. We cannot be responsible for items that do not arrive at our facility.



• Orders placed after 9 am (GMT) will be fulfilled and shipped the following day.

• Orders placed between 9 am (GMT) Friday and 9 am (GMT) Monday will be fulfilled and shipped on Monday afternoon.

• Subject to change due to holidays or other unforeseen circumstances.

• Premium and Signature items (requiring 3-week delivery) not applicable.


Return or Exchange Process

• Log into your account at and select return authorization.

• Select the item(s) that you would like to return, exchange or receive store credit and record your return request ID.

• Place return request ID along with your packing slip in with your returns/exchanges and send to:

Pactimo / Dig Deep Coaching
Attn: Retail Returns
The Mount 2 Woodstock Link Belfast BT6 8DD

• Please allow 48-72 hours upon receipt for your return/exchange/store credit to be processed.

• Upon completion an automated email will be sent.



If you have any questions on your return:

E-mail us at or call us on +44 28 9082 3627