Returns & Repairs

POLICY OVERVIEW

  • Unused Merchandise may be returned with the original tags attached along with a copy of the packing slip, invoice or sales receipt. 
  • Returns are accepted up to 60 days from the date of purchase. A credit will be issued to the original credit card for the item(s) amount, less shipping. You will receive an email notification when your credit has been processed. 
  • Standard bank processing time is 3-6 business days for a credit to be reflected in your available balance once you have received the email notification.
  • Pactimo does not provide return labels for exchanges or returns.

RETURN PROCESS

  • Email Pactimo at pactimoshop-cs@pactimo.com or Pactimo UK at customerservice-uk@pactimo.com
  • Include the following:Order Number, item(s) being returned and if you want a exchange, refund or store credit.
  • Please include the size for an exchange
  • Please allow 1-2 business days for us to issue an RMA
  • Once an RMA has been issued you'll receive an email with your RMA #
  • Include a copy of the RMA email with the item(s) you are shipping back
  • Ship item(s) to US: Pactimo, LLC Attn: Retail Returns 6535 South Dayton St. Suite 3005 Greenwood Village, CO 80111
    UK: Dig Deep Coaching Attn: Returns  25 Talbot Street Belfast BT1 2LD
  • Please allow up to 72 hours upon receipt to process return

EXCHANGES

  • Due to the seasonality of merchandise, we are not able to accommodate all exchanges but will do our best  to get you the gear you’re looking for 
  • If you require a different item please place a new order to make sure you receive the item you desire while it’s still available; your credit card will be credited for any item(s) that you return to us (see above for return details).

SHIPPING

  • Packages must be returned pre-paid: C.O.D. Deliveries will not be accepted.
  • We cannot be responsible for items that do not arrive at our facility.

REPAIR POLICY OVERVIEW

  • Pactimo merchandise has a lifetime warranty, baring normal wear and tear. 
  • We believe in the quality of our products and want you to enjoy your Pactimo garments for as long as possible.  As such, we stand by our commitment to repair or replace defective garments. Some typical repairs may include the replacement of a faulty zipper or fixing split seams.
  • Contact us if you have a garment that you feel has underperformed. 
  • See Warranty Info for more information.

HELP

If you have any questions on your return:

USA Customer Service
pactimoshop-cs@pactimo.com
877-291-6238
Monday – Friday between 9 am and 4 pm Mountain Time 

UK Customer Service
customerservice-uk@pactimo.com
+028 9082 3627