Pactimo is a leading provider of premium technical performance apparel, primarily targeting the cycling and triathlon categories. Core customers include world champions, professional athletes, and elite amateurs. Pactimo’s vertically integrated supply chain provides nimbleness and flexibility, resulting in the ability to provide customers with dynamic, cutting edge designs. The Pactimo sales model is direct to consumer. Our passionate focus on customer experience is reflected in a strong history of innovative solutions. Pactimo has been listed three consecutive years as an INC 5000 fastest growing private company, and was selected as a Top 50 Colorado Company to Watch in 2011. 

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Account Manager

Denver Metro Area – Part-Time Work from Home 

The Account Manager (AM) works directly with Pactimo’s Custom Division customers. The AM is responsible to understand our customer’s needs and fulfill those needs within our procedures and policies. This position requires superior customer service, time management, and communication skills supported by the acquisition of technical knowledge of Pactimo’s custom products, basic design skills, and order processing.

Job Responsibilities:

  • Represent Pactimo in a positive and professional manner.  
  • Communicate with and guide customers through custom clothing ordering process.
  • Communicate design direction between customer and design team. 
  • Maintain relationships with customers after ordering.
  • Work with the entire Account Manager staff in a supportive and cooperative nature by participating in regular AM meetings, covering accounts, answering phones and working together to serve the customer. 

Qualifications:

  • Strong customer service, conflict resolution and communication skills
  • Proficient with PC and Microsoft Office products (Outlook, Excel, Word)
  • Design software familiarity a plus but not necessary
    • Adobe Illustrator
    • Inkscape
  • 5+ years’ experience in customer service, sales or related field
  • Candidate must provide own computer and internet access
  • Cycling experience a plus but not necessary

Position is based in the Denver Metro Area. Candidate must be willing to commute to Pactimo main office periodically. Direct cover letter and resume to David Newcomer at dnewcomer@pactimo.com.

 

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