All Pactimo orders are subject to the following policies, terms and conditions. This is important! By placing an order with Pactimo you are agreeing as follows:
Placement of Order
- Orders are placed online at http://order.pactimo.com by the customer (or an account manager on the customer’s behalf.) Customer completes design checklist and loads logos. Account Manager will be assigned and will contact Customer to discuss design checklist. Customer to receive first Preliminary Design after design checklist reviewed and finalized with Account Manager.
- Customer agrees to pay 50% of full retail clothing price upon order placement. Order placement is defined as customer placing their initial deposit on a preliminary order.
- Design charges – $40.00 per hour. First hour of design time is complimentary.
- Customer agrees to pay shipping costs and sales tax if applicable. Delivery to the following states will be subject to state sales tax: (CO, CA, WA, IL, MA, AZ, and UT)
- Customer agrees to pay for design charges at the currently published Pactimo rates.
- Customer agrees to pay $80.00 processing charge for all new orders under $1,000.00.
- Customer agrees to pay $50.00 processing charge for all reorders under $300.00.
- Customer agrees to pay for the entire order before shipment.
- Customer is responsible for approval of spelling and/or grammar on all artwork.
- Customer is responsible for receiving permission for use of all logos and/or copyrighted material incorporated into the design.
- Customer is responsible for entering the correct products, quantities and sizes on Pactimo’s online ordering system.
- Pactimo may provide Fit Kits and Quality Sample Kits on request. The Quality Sample Kit is available prior to order placement; the Fit Kit is available after order placement and provision of initial deposit. Customer is responsible for the payment of freight to return said kits to Pactimo’s published address. If said kits (or any article included in the Kit) are not returned within designated period and a written extension has not been granted by Pactimo, Customer agrees to pay the published price for said kit or any article included in the Kit not returned in same condition as received. A credit card authorization is taken at order placement or prior to shipment of Kit in order to provide security for Kit return or payment if Kit is not returned in same condition as received within the Pactimo-designated return period. Customer consents to Pactimo’s placement of a charge on said card for any items not returned in same condition as received within the prescribed time period.
- Pactimo reserves the right to use reproductions of Customers’ clothing and the fact that Pactimo provides customer its clothing in Pactimo’s advertising (unless Customer notifies Pactimo in writing that such usage is prohibited at the time of placement of the subject order).
- Customer should contact Pactimo offices for estimated delivery time after order is finalized.
- All orders must be completed within one year of initial order date. Any orders not completed within one year of initial order date will be cancelled and result in loss of any deposit placed on the order.
With respect to re-orders of identically designed merchandise (i.e., same type of garment, no changes in colors, text, logos, art, etc.):
- If the merchandise total is $300.00 or more:
- No individual piece minimums.
- No initial processing fee will be charged.
- If the merchandise total is less than $300.00:
- No individual piece minimums.
- A processing fee of $50.00 will be charged.
Any changes in type of garment, colors, text, logos, art, etc. considered new order, not a reorder.
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- All order cancellations must be in writing and are effective upon Pactimo’s receipt.
- Deposit refunds are available subject to payment of applicable cancellation charge and return of any outstanding Fit Kits or Quality Sample Kits on the following conditions:
- If order cancelled within 72 hours of order placement, $15 cancellation charge to Customer if paid via credit card (no cancellation charge if paid via check).
- If order cancelled after 72 hours of placement but within 10 days of order placement, cancellation charge to Customer is 15% of total order with a $15 minimum charge.
- After 10 days of order placement but earlier than 20 days after order, no refund of Customer’s initial deposit.
- All deposit refunds subject to Customer’s prior return of any outstanding Fit Kits or Quality Sample Kits.
- No orders may be cancelled later than 19 days after the order has been placed, and customer is liable for payment of balance of purchase price.
- Pactimo reserves, and Customer grants Pactimo, a first priority security interest in any merchandise provided by Pactimo to Customer in order to secure payments due Pactimo.
- Sums not paid Pactimo in a timely fashion shall bear interest at 18% per annum compounded monthly. Customer agrees to pay all Pactimo’s costs of collection, including attorneys’ fees.
- Customer agrees that the exclusive jurisdiction for the determination of any disputes shall be the District Court in and for the County of Arapahoe, State of Colorado, USA, and Customer consents to the jurisdiction of said Court. Provided, however, that the foregoing shall not preclude Pactimo’s institution of proceedings against Customer to enforce its right in the courts of the state in which office or any other jurisdiction in which Customer maintains an office or assets.
- All returned checks subject to fee of $30.00.